CLIENT RETENTION

Service Description

Customer retention rate is how well a company keeps its paying customers over a period of time. A low retention rate is similar to filling a bucket with holes in the bottom — sure, you could keep piling on to make up for it, or you could figure out what caused the holes and how you can patch them up. Retaining customers costs less than acquiring them, and both add to your company’s bottom line! Revenue doesn’t care where it comes from, earned or saved. At Uptown, we want to help you build relationships with customers, but we also believe that great customer service, engagement, and education are more than just the right thing to do — they’re also good for business.

Contact Details

• + 713-725-8983

  dwilson@uptownconsultants.com